If the vehicle is inoperable due to its cleanliness, please take pictures of the condition and email us at support@kinto-us.com or text us at (629) 20-KINTO. If the condition of the car warrants it, we will do our best to get you in a clean car. If we are not able to do so, you may have the car washed and reimbursed for up to $12. We will need you to send in an itemized receipt for an approved cleaning in order to be reimbursed.