Updated June 10, 2024

You just received an email informing you that your KINTO application has been approved. This is great news! We’re excited to let you know that KINTO is available in both California and Texas, catering to your needs wherever you are. Now, let’s talk about how to book your first reservation with KINTO. The process is simple and all done through the KINTO app. You can book up to one week in advance. Please also take the time to review our Terms of Service and Privacy Policy.

Included in Your Rate

• Insurance¹, maintenance², and 24/7 roadside assistance³ are included in our rates.
• We want you to feel confident and secure during your KINTO experience, which is why our customer support team is available 24/7. You can reach out to us via text at 629-20-KINTO or email us at info@kinto-us.com. We’re here to help!
• For weekly reservations, 1,400 miles are included, with an overage fee of $0.25 per additional mile. KINTO will calculate the miles driven after your reservation ends.
• Electric Vehicles will have a mileage limit of 1,750 miles a week with an overage fee of $0.25 per additional mile.

Not Included in Your Rate

Our rates do not include fees, tolls, citations, parking tickets, and fuel.

The Reservation Process

RESERVATION TYPE: Once you open your KINTO app to make your first reservation, you will create a new reservation by selecting your reservation type, either weekly or custom. Currently, hourly and daily rentals are available as the CUSTOM reservation type in select locations in the Dallas, Texas, area.

WHEN: Select your pick-up and return date and time

WHERE: Your current location is the base used for availability, and you can click locations nearby to select the location you prefer. Then, you will check availability.

SELECT VEHICLE: The app will show you the various vehicles available at each location in your area and the weekly rate.

CONFIRM AND PAY FOR YOUR RESERVATION: You must confirm your reservation and pay for it in full. You can pay by credit or debit card issued in the customer’s name.

What Type of Vehicles Can You Rent

When making your reservation, you’ll have the option to choose from a variety of vehicle categories and model year groups. These include compact cars, midsize vehicles, Sienna vans, SUVs, hybrids, and electric vehicles. Please note, the specific vehicle assigned to you will be shared 24 hours before your pick-up. However, we regret to inform you that you cannot select a particular model, color, or trim.

Extend Your Reservation 

If you rent your KINTO car for a week, you can only extend the reservation weekly. However, we can only guarantee that you can extend your reservation within the first 48 hours; the extension is not guaranteed after that. Update your reservation return time to submit an extension and pay for the time extended.

Unable to Book a Reservation

Suppose you cannot locate a specific vehicle type or availability for the dates and times selected. In that case, we recommend expanding your search or changing the dates and times of pick-up. You can reserve your vehicle one week in advance, increasing your chances of what you need and when. Please note that vehicle model year and type vary by location.

$25 in Driving Credit

As a reminder, you will be responsible for paying $25 for the background check fee during the application process. Once your application is approved, you will have $25 in driving credits in your KINTO wallet that you can use for your first reservation.

If you ever need assistance, our dedicated customer support team is here for you 24/7. You can reach out to us via text at 629-20-KINTO or email us at info@kinto-us.com. We’re always ready to help you with any queries or concerns you may have.

¹We provide liability insurance, which covers damages up to $30,000 in bodily injury per person, $60,000 in bodily injury in each accident, and $25,000 in property damage in each accident in the event of an at-fault accident. This insurance does not cover your medical expenses in the event of an accident. To ensure you are covered in the event of an accident, please consult your personal medical policy and personal auto insurance policy. ²Vehicle maintenance includes performing scheduled maintenance recommended by the vehicle’s manufacturer.  ³24/7 roadside assistance is for accidents, mechanical defects, and flat tires with the vehicle only.

KINTO® is a trademark of Toyota Motor Credit Corporation. KINTO® is currently serving California and Texas. Not all products and services are available in all geographic areas. Drivers must be at least 25 years old and meet driving record and criminal background check requirements. Additional terms and restrictions apply. The KINTO carshare program, including any benefit provided in connection with the program, is subject to suspension or termination by KINTO in its sole discretion without prior notice. Pricing may vary by location and vehicle type.