You just received an email informing you that your KINTO application has been approved. YAY! You may need some information on how to book your first reservation with KINTO. The process is simple and all done through the KINTO app. You can book up to one week in advance. KINTO is available in Southern California, including Napa, California, Dallas, and Houston, Texas.

Included in Your Rate

• Insurance, maintenance, and 24/7 roadside assistance are included in our rates. Our customer support team is available 24/7. Text us at 629-20-KINTO or email us at info@kinto-us.com.
• For weekly reservations, 1,400 miles are included, with an overage fee of $0.25 per additional mile. KINTO will calculate the miles driven after your reservation ends.
• Effective April 1, 2024, Electric Vehicles will have a mileage limit of 1,750 miles a week with an overage fee of $0.25 per additional mile.

The Reservation Process

RESERVATION TYPE: Once you open your KINTO app to make your first reservation, you will create a new reservation by selecting your reservation type, either weekly or custom. Currently, hourly and daily rentals are available as the CUSTOM reservation type in select locations in the Dallas, Texas, area.

WHEN: Select your pick-up and return date and time

WHERE: Your current location is the base used for availability, and you can click locations nearby to select the location you prefer. Then, you will check availability.

SELECT VEHICLE: The app will show you the various vehicles available at each location in your area and the weekly rate.

CONFIRM AND PAY FOR YOUR RESERVATION: You must confirm your reservation and pay for it in full. You can pay by credit or debit card, which must be issued in the customer’s name.

What Type of Vehicles Can You Rent

When you make your reservation, you can select the vehicle category and model year group. Vehicle categories include compact, midsize, Sienna (van), SUVs, hybrids, and electric vehicles. You will receive details on the vehicle assigned to you 24 hours before pick-up. Unfortunately, you cannot select a particular model, color, or trim.

Extend Your Reservation 

If you rent your KINTO car for a week, you can extend the reservation weekly. However, we can only guarantee that your rental can be extended within the first 48 hours; after that, the extension is not guaranteed. Update your reservation return time to submit an extension.

Unable to Book a Reservation

Suppose you cannot locate a specific vehicle type or availability for the dates and times selected. In that case, we recommend expanding your search or changing the dates and times of pick-up. You can reserve your vehicle one week in advance, increasing your chances of what you need and when. Please note that vehicle model year and type vary by location.

Additional Fees

Upon returning your reservation, you may incur additional fees due to incidentals, such as returning the vehicle dirty, late, or with less than a full fuel tank. We may invoice you for these fees up to three months after the return for costs such as tolls, traffic citations, and parking violations. Many of these are sent to us by mail; we must process them manually. For a complete list of our fees, please review our Terms of Service.

$25 in Driving Credit

As a reminder, once your application is approved, you will have $25 in driving credits in your KINTO wallet that you can use for your first reservation.

If you have any questions our customer support team is available 24/7, text us at 629-20-KINTO or email us at info@kinto-us.com.