What to Do if You’re in an Accident

Feb 04, 2022

What to Do if You’re in an Accident

Getting into an accident while driving a car you have rented can be stressful, and you may be full of questions. We want to equip you with all the information you will need just in case an accident occurs while you are in a KINTO car.

Accident Procedure

1. Make sure you are okay and in a safe place.

2. If there are injuries, call 911.

3. Call the police, report the accident and request a police report.

4. Text us at (629) 205-4686 and let us know you have been in an accident; we will call you back on your cell phone. Our customer service agents are available 24/7.

5. Take pictures of the other party’s driver’s license, vehicle license plate, insurance card, registration, and vehicle damage.

6. Take photos of the damage to your vehicle.

7. Get the other party’s phone number, email address, and current mailing address.

8. The other party will need your car insurance and registration as well; these will be in the glovebox of your KINTO car.

9. If the car is drivable, drive it directly back to the lot you picked it up from. If the vehicle is not drivable, text us at (629) 205-4686, and we will help you get roadside assistance.

10. If you were driving for Uber or a delivery service when the accident occurred, contact them to begin their claim process.



Once you return the vehicle to our custody, your credit/debit card on file will be charged $1,000 for the potential deductible/damages fee, and we will suspend your account while we investigate the accident. You cannot rent another KINTO car until we can clear you. We ask for your patience while we complete the investigation, as timeframes vary depending on the other party’s insurance carrier(s) involved and customer follow-up required. Once completed you will be informed of your financial responsibility, if it equals less than $1,000, we will refund your debit/credit card appropriately.


With your KINTO rental vehicle insurance coverage is included, you may wonder what the insurance coverage is. We provide liability insurance, which covers damages up to $30,000 in bodily injury per person, $60,000 in bodily injury in each accident, and $25,000 in property damage in each accident in the event of an at-fault accident. This insurance does not cover your medical expenses in the event of an accident. To ensure you are covered in the event of an accident, please consult your personal medical policy and personal auto insurance policy.

In instances where you are operating the vehicle illegally (suspended license, under the influence, etc.), in a manner not allowed by these Terms of Service, with deliberate intent on damaging the vehicle, or negligently, you will bear the total cost of damage to cars on the KINTO service as well as any damage to third parties not covered by the vehicle’s insurance policy.

Safe driving. If you have any questions, feel free to text us at (629) 205-4686 or email us at info@kinto-us.com

This article was updated on May 13, 2024

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