Updated June 10, 2024

We understand inclement weather and emergencies may affect your driving ability, so we want to prepare you in a KINTO car for such a situation. At KINTO, your safety is our top priority. We strongly emphasize the importance of staying updated with local news and weather conditions. This will enable you to make informed decisions and avoid driving in hazardous conditions. Remember, your safety is not just our concern, but also your responsibility.

If you find yourself unable to pick up a scheduled KINTO rental during inclement conditions or are in a reservation and unable to return it on time due to the weather, rest assured that our customer support team is always ready to assist you. Reach out to us via text at 629-20-KINTO. We are available 24/7, providing a reliable support system to help you reschedule your pick-up or extend your rental period.

Roadside assistance for mechanical issues and flat tires is inclusively included in your rental rate.¹ Contact our customer support team to request roadside assistance. They will work with our towing company partners. Please be patient; our partners may be experiencing delays in meeting you.

Rest assured, to avoid any additional fees, please park your KINTO car safely to minimize the chance of damage. We prioritize your safety and want you to feel confident in our service.

¹24/7 roadside assistance is for accidents, mechanical defects, and flat tires with the vehicle only.

KINTO® is a trademark of Toyota Motor Credit Corporation. KINTO® is currently serving California and Texas. Not all products and services are available in all geographic areas. Drivers must be at least 25 years old and meet driving record and criminal background check requirements. Additional terms and restrictions apply. The KINTO carshare program, including any benefit provided in connection with the program, is subject to suspension or termination by KINTO in its sole discretion without prior notice. Pricing may vary by location and vehicle type.