Passenger Incident

Nov 09, 2023

Passenger Incident

Driving for rideshare means the occasional messy customer. The good news is that Uber will typically reimburse you for cleaning if the incident is reported in a timely manner and photo evidence is provided.

When there are incidents that involve a rider making a mess or causes damage to your KINTO vehicle, you must report this issue to KINTO immediately and return the vehicle. This way we can clean the vehicle for the next customer and waive any early return fees. Failure to do so may result in additional fees and/or penalties. We also cannot guarantee that another vehicle will be available for you to reserve and drive, upon return.

Upon contacting us we will charge your account a $150 cleaning fee, and it is your responsibility to collect reimbursement from Uber. Be sure to send pictures to both Uber and KINTO and follow the Uber procedures for reimbursement. 

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