While we hope that does not happen to you, our KINTO customer support team can confirm what type of assistance is available depending on the time of day and your location.

If you require an emergency charge 7am-7pm PST in Sparkcharge’s servicing area, our customer support team will work with you to dispatch their team to your location. The additional fee will be $100 and you will receive 7kwh/25 miles of range. Traditionally Sparkcharge has up to 90 minutes to reach you. Support will not be available on freeways and freeway on ramps.

If your request is submitted outside of Sparkcharge’s hours of operation or outside their participating area, KINTO Customer Support will have the vehicle towed back to the KINTO home location.