If the KINTO vehicle you rented is damaged or in an accident, your credit/debit card on file will be charged $1,000 for the deductible/damage fee, and an investigation will begin.

Below are the responses to our most frequently asked questions surrounding the $1,000 deductible/damage fee:

• Why was a $1,000 deductible/damage fee applied to my account and charged to my credit/debit card?

In the event of a collision or other incident requiring additional investigation, we will charge you $1,000 at the start of the investigation process. At that time, we will temporarily suspend your account pending investigation. The damage fee will be applied to your account when you are involved in an accident that damages the vehicle, third parties, or third-party property.

• What is a damage fee applied to?

A damage fee may apply but is not limited to dents, scratches, flat tires, windshield cracks, dead batteries, engine problems, vandalism, theft, or other Company or partner property, third-party damages, and sometimes third-party personal injuries.

• If I was involved in a hit-and-run accident that wasn’t my fault; why must I pay a $1,000 deductible/damage fee?

If KINTO is unable to recover the cost of damages to the vehicle while it was in your possession, you will be required to pay the $1,000 deductible/damage fee.

• Why must I pay a $1,000 deductible/damage fee when I was involved in an accident that was not my fault?

KINTO will charge the customer who rented the vehicle $1,000 at the start of the investigation. If another party is liable for damages, once that party’s insurer covers the damages to the KINTO vehicle, the investigation and claim process is complete, and you may have the remainder of the deductible/damage fee credited to your account.

Damages are repaired directly by the other person’s carrier. Once the repairs are completed and the vehicle is back in KINTO’s custody, we will credit you the deductible/damage fee.

The other person’s carrier does not handle the damage and KINTO must repair the vehicle.  Once the repairs and subrogation process is complete, KINTO has received payment for all damages from the other carrier, then the damage fee will be credited to your account.

• What if the damages to the KINTO vehicle are under the $1,000 deductible/damage fee?

Once KINTO repairs the vehicle and if the cost is under $1,000, we will refund you any remaining balance from the damage fee. You will still be required to pay that amount then we will reinstate your account.