Damage Procedure

Nov 09, 2023

Damage Procedure

Suppose you have damaged the vehicle during your rental period. In that case, you are responsible for immediately contacting our customer support team by emailing us at support@kinto-us.com or texting us at (629) 20-KINTO. We ask that you submit photos of the damage and a description of what occurred. 

When a customer returns a KINTO vehicle, an assigned Point of Contact inspects the vehicle. The Point of Contact is looking for cleanliness, maintenance/servicing required, confirmation that the vehicle was returned with the fuel level to full or charge range to 150 miles (EV only), as well as for exterior and interior damage. 

If the vehicle is returned with damage, we will charge your credit/debit card on file $1,000 for the potential deductible/damages fee, and your account will be suspended. At the same time, we investigate and repair the damage. You will be unable to rent another KINTO car until you are cleared. If the damage repair is less than $1,000, KINTO will refund you the remaining portion. 

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