Suppose you have damaged the vehicle during your rental period. In that case, you are responsible for immediately contacting our customer support team by emailing us at support@kinto-us.com or texting us at (629) 20-KINTO. We ask that you submit photos of the damage and a description of what occurred. 

When a customer returns a KINTO vehicle, an assigned Point of Contact inspects the vehicle. The Point of Contact is looking for cleanliness, maintenance/servicing required, confirmation that the vehicle was returned with the fuel level to full or charge range to 150 miles (EV only), as well as for exterior and interior damage. 

If the vehicle is returned with damage, we will add the $1,000 damage fee for the potential deductible/damages fee. At the same time, we investigate and obtain an estimate for the repairs required. If the damage repair is less than $1,000, KINTO will adjust the amount due and if you pay the damage fee the difference between the repairs and the amount you paid will be refunded to your card on file.