FAQs

If you application approval is taking longer than 10 business days, some common issues we’ve seen that can delay the application process are:

• Applicants have lived in a county that does not have an automated background check process.
• Applicants have lived in more than one county over the past few years.
• Applicants’ Uber application is pending and/or not approved
• Applicants have omitted the documentation requested at the confirmation stage of the KINTO registration process.
• Applicants have not yet confirmed their email address or mobile phone number.
• Your selfie check photo was not clear, or driver’s license was not in photo

Action Items

Check your email inbox associated with your KINTO account to confirm what issues must be resolved to complete the application process. If you are driving for Uber, check the status of your Uber application directly with their customer support. 

Your application fee is used to pay for the cost of the background check, so unfortunately there are no refunds for the application fees.

If you have reviewed the eligibility requirements and you do not feel that you would not pass the background check, we recommend that you do not proceed with your application, submit payment, or authorize a background check.

All KINTO customers must be approved prior to reserving a vehicle. Application approvals typically take 1-3 days but can take up to 3-5 days. To begin the application process, download the KINTO app and complete the application information requested which includes your contact information, social security number, driver’s license information, selfie photo with your driver’s license, and Uber account information (if utilizing the vehicle for Uber). We will not disclose your personal information to third parties without your consent, except in a few circumstances listed in the KINTO Privacy Policy.

You will be asked to authorize a background check and pay a non-refundable $35 application fee that goes to the cost of that check.  Once you are approved, we will grant you access to our fleet of vehicles.

If you received notification from KINTO that you have failed the background check and you would like more information. You can contact Checkr directly, click here. 

Sometimes you would like to sit in the vehicle while charging it in public; ideally, using the air conditioning and the radio will add comfort.

You can do both when you turn the power switch on while charging. The vehicle has a My Room mode setting that will automatically display on the multi-informational display.

Select yes to use the A/C or the radio while charging. When DC charging is complete, My Room will automatically turn off. In addition, the multi-information display will also show how much power is charging vs discharging. A is power discharging, and B is power charging. The arrow on the screen changes depending on the power supply and electricity consumption.

Please note if you are discharging more than charging, the amount of time to charge the vehicle will increase. Also, you may hear a sound from the radio, don’t be alarmed, as that can occur due to radio waves.

We recommend charging as often as needed to maintain a sufficient charge for your anticipated trips, considering available charging methods at your destinations.

Depending on the type of charger, we recommend charging to certain limits to maintain long-term battery health.

• AC (Level 1 and Level 2): Go ahead and charge to 100%. Once your charge reaches 100%, it will stop charging to help preserve the battery.
• DC Fast Charging (Level 3): We recommend charging to 80% to achieve the maximum benefit of the quick charging speed. It is possible to charge to 100% with this method, but the charging rate will slow down tremendously once it reaches 80% to help preserve the battery. To help maintain long-term battery health, DC Fast Charging should be limited to two cycles of charging (Low Light to 80%) per day.

On a full charge, the EPA-estimated range rating depends on the powertrain and grade:

XLE FWD: 252 miles
XLE AWD: 228 miles
Limited FWD: 242 miles
Limited AWD: 222 miles

Use the above ratings for comparison purposes only. Actual driving range will vary depending on how/where you drive, charging habits, HVAC/accessory use, outside temperature and other factors. Battery capacity also decreases over the life of the vehicle, which will reduce range. See www.fueleconomy.gov and Owner’s Manual for details.

The bZ4X will be parked in a standard KINTO parking space and not at a charger. The vehicle will have a range of at least 150 miles at pickup time. If the mileage range is not at least 150 miles, please text us at (629) 20-KINTO and send a photo to customer support so we can address the issue.

As with all KINTO rental vehicles, you must return to the car clean, on time, and to the original pick-up location. With the all-electric bZ4X, you must return it with a minimum charge range of 150 miles.

If you return the bZ4X with less than 149 miles of range but equal to or more than 100 miles of range, we will charge you a $70 fee.

If you return the bZ4X with less than 100 miles of range, we will charge you a $150 fee.

Low Charge Fee

Customers must return the bZ4X with a minimum range of 150 miles. If not, you will be responsible for the following fees:

$70: 100-149 mile range

$150: less than 100 mile range

Missing/Damaged Charging Cable

The customer must return the non-damaged charging cable to the vehicle cargo area, if not they will be responsible for the $850 Missing or Damaged Charging Cable fee.

The expected mileage range remaining can be located on the right side of the Multi-Information Display (MID). As on other Toyota vehicles, this figure is an estimate determined by your driving habits and may not accurately predict actual range if your driving pattern changes.

The driving range may decrease significantly depending on speed, outside temperature, HVAC/accessory use, how/where you drive, charging habits and other factors. Battery capacity also decreases over the life of the vehicle, which will reduce range.

The charge inlet door is located on the driver’s-side front quarter panel.

If the charger does not unlock from the car when you have completed charging, ensure you have completed all processes required to end the charge on the Level 2 or 3 public charger display. If that does not resolve the issue, most likely, the auto lock connector preferences have been set. Enter the vehicle through the driver’s side door and lock and unlock the car using the controls on the door. The charger should then open.

To reset the preference, use the screen and select Settings > Charging > Connector Lock > Off.

If the vehicle does not allow you to begin charging the bZ4X, it may be because a charging schedule has been set. You will have the option to override the schedule at the time of charge. You should also reset the charging schedule. Select Vehicle>Charging Schedule >Edit > Delete from the touch screen. To confirm, select the delete button again.

The top inlet is for Level 1 and 2 chargers, and the bottom inlet is for Level 3 chargers.

Charging a Toyota bZ4X is similar to filling up a gasoline vehicle. Insert the connector into the car; there will be a click sound, and the indicator light above the inlet will be green.

CHARGING TYPES
The charging process may vary slightly, as there are different types of charging equipment and power sources that you may use.

• Level 1 charging cable to plug into a standard 120-volt wall outlet. Do not use an extension cord with the Level 1 charger cable.
• Level 2 charging operates at 240 volts, similar to Level 1 charging. To charge with a level 2, utilize the top inlet.
• Level 3 charging, also known as DC Fast Charging, will utilize the lower inlet. Note that DC Fast Charging should be limited to two daily charging cycles (Low Light to 80%).
• Level 2 and 3 chargers are available in public areas and can be found in ChargePoint and EVgo apps.
• Note – Level 1 charger is not included in bZ4X rental 

KINTO does not store any personal credit card or social security information, and we work with PCI-compliant partners to ensure that your information is transmitted securely. 

KINTO does not request your social security number for a credit check. Credit checks are not processed or required to rent a car from KINTO. We only collect this information as part of the mandatory background check. Review the Application Process article for more details.