Getting into an accident while driving a car you have rented can be stressful, and you may be full of questions. We are here to equip you with all the information you need just in case an accident occurs while you are in a KINTO car. Please follow this procedure:
1. Make sure you are okay and in a safe place.
2. If there are injuries, call 911.
3. Call the police, and request a police report.
4. Text us at (629) 205-4686 to let us know you have been in an accident, and we will call you back on your cell phone. Our customer service agents are available 24/7.
5. Take pictures of the other party’s driver’s license, vehicle license plate, insurance card, registration, and vehicle damage.
6. Take photos of the damage to your vehicle.
7. Get the other party’s phone number, email address, and mailing address.
8. The other party will need your car insurance and registration. These will be in the glove box of your KINTO car.
9. If the car is drivable, drive it directly back to the lot you picked it up from. If the vehicle is not drivable, text us at (629) 205-4686, and we will help you get roadside assistance.
10. If you were driving for Uber or a delivery service when the accident occurred, contact them to begin their claim process.
Next Steps
Upon returning the vehicle to our custody, your credit/debit card on file will be charged $1,000 for the deductible/damages fee, and we will suspend your account while we investigate the accident. You cannot rent another KINTO car until we clear you from any wrongdoing. We ask for your patience, as timeframes vary depending on the other party’s insurance carrier(s) involved and your follow-up required. Once completed, KINTO will inform you of your financial responsibility; if it equals less than $1,000, we will appropriately credit your account.
Suppose you have damaged the vehicle during your rental period. In that case, you are responsible for immediately contacting our customer support team by emailing us at support@kinto-us.com or texting us at (629) 20-KINTO. We ask that you submit photos of the damage and a description of what occurred.
When a customer returns a KINTO vehicle, an assigned Point of Contact inspects the vehicle. The Point of Contact is looking for cleanliness, maintenance/servicing required, confirmation that the vehicle was returned with the fuel level to full or charge range to 150 miles (EV only), as well as for exterior and interior damage.
If the vehicle is returned with damage, we will add the $1,000 damage fee for the potential deductible/damages fee. At the same time, we investigate and obtain an estimate for the repairs required. If the damage repair is less than $1,000, KINTO will adjust the amount due and if you pay the damage fee the difference between the repairs and the amount you paid will be refunded to your card on file.
If the KINTO vehicle you rented is damaged or in an accident, your credit/debit card on file will be charged $1,000 for the deductible/damage fee, and an investigation will begin.
Below are the responses to our most frequently asked questions surrounding the $1,000 deductible/damage fee:
- Why was a $1,000 deductible/damage fee applied to my account and charged to my credit/debit card?
In the event of a collision or other incident requiring additional investigation, we will charge you $1,000 at the start of the investigation process. At that time, we will temporarily suspend your account pending investigation. The damage fee will be applied to your account when you are involved in an accident that damages the vehicle, third parties, or third-party property.
- What is a damage fee applied to?
A damage fee may apply but is not limited to dents, scratches, flat tires, windshield cracks, dead batteries, engine problems, vandalism, theft, or other Company or partner property, third-party damages, and sometimes third-party personal injuries.
- If I was involved in a hit-and-run accident that wasn’t my fault; why must I pay a $1,000 deductible/damage fee?
If KINTO is unable to recover the cost of damages to the vehicle while it was in your possession, you will be required to pay the $1,000 deductible/damage fee.
- Why must I pay a $1,000 deductible/damage fee when I was involved in an accident that was not my fault?
KINTO will charge the customer who rented the vehicle $1,000 at the start of the investigation. If another party is liable for damages, once that party’s insurer covers the damages to the KINTO vehicle, the investigation and claim process is complete, and you may have the remainder of the deductible/damage fee credited to your account.
Damages are repaired directly by the other person’s carrier. Once the repairs are completed and the vehicle is back in KINTO’s custody, we will credit you the deductible/damage fee.
The other person’s carrier does not handle the damage and KINTO must repair the vehicle. Once the repairs and subrogation process is complete, KINTO has received payment for all damages from the other carrier, then the damage fee will be credited to your account.
- What if the damages to the KINTO vehicle are under the $1,000 deductible/damage fee?
Once KINTO repairs the vehicle and if the cost is under $1,000, we will refund you any remaining balance from the damage fee. You will still be required to pay that amount then we will reinstate your account.
Your safety remains our top priority. Please monitor your local news ad weather closely and do not drive in unsafe conditions. If you cannot pick up a scheduled KINTO rental during inclement conditions or are in a reservation and unable to return it on time due to the weather, please contact our customer support team via text at 629-20-KINTO. They are available 24/7 to help you reschedule your pick-up or extend your rental period.
If you require roadside assistance, please be patient; our partners may be experiencing delays in meeting you.
Also, to avoid any additional fees, please park your KINTO car safely to minimize the chance of damage.
There are no physical keys for KINTO cars, your KINTO app will be used instead.
When you start a reservation, a “Virtual Key” gets made on your phone through the KINTO app for that car during your reservation time. The virtual key allows you to “Unlock and Enable the Engine” and “Lock and Disable the Engine” using the app.
When you hit connect on the app, you are connecting to it via Bluetooth. You only need to be connected when unlocking or locking the vehicle. You do not need to be constantly connected to operate the vehicle. You will only need to re-establish a connection if you want to perform a Lock or Unlock.
Please note that being connected and using the Lock or Unlock features uses very little phone battery.
If one of the warning lights comes on, the vehicle appears to be having a mechanical issue, or you observe a flat tire, text us at (629) 20-KINTO immediately. Our agents will work with you to take appropriate action, including having the vehicle towed by our roadside assistance partners.
If roadside assistance is required, you are responsible for staying with the vehicle until the issue has been resolved or otherwise arranged with KINTO. If you abandon the car while waiting for roadside assistance, you may be liable for additional incurred costs.
With KINTO you do not need to worry about paying a membership fee.
KINTO offers 2 reservation types, weekly and custom. Weekly rates vary by model type. For custom reservation you simply enter the pick-up and return date and time and our app will calculate the rate for your reservation with vehicle options.
Visit the KINTO app to check the current pricing for both reservation types.
Insurance, maintenance, roadside assistance, and 24/7 customer support are included in the rate.
If you are in an accident or a traffic stop, you could be asked for proof of vehicle registration and vehicle insurance coverage. Insurance can be found within the KINTO APP and the vehicle registration will be in the vehicle’s glovebox in a blue folder clearly labeled. If the documentation is not in the car, text us at (629) 20-KINTO.
KINTO offers 24-hour emergency assistance included in your rental rate. Occasionally mechanical issues may occur, and your KINTO vehicle may need immediate attention. If you need help, please text us immediately at (629) 20-KINTO, and one of our agents will dispatch roadside assistance.
If roadside assistance is required, you are responsible for staying with the vehicle until the issue has been resolved or otherwise arranged with KINTO. If you abandon the car while waiting for roadside assistance, you may be liable for additional incurred costs.
All vehicles must be returned to the original location where the vehicle was picked up from. If you are unable to return the vehicle back to its home location where you picked the vehicle up from, please contact our customer support team via text at 629-20-KINTO. If the vehicle is abandoned or not returned to its original location, you will be charged penalties and potentially suspended from the KINTO program.
If you are attempting to return your KINTO rental vehicle to its designated space but there is a vehicle blocking it, the lot is closed, or any other issues you may encounter. Please text us immediately at 629-20-KINTO so we can help you return the vehicle to a safe location.
Vehicle insurance coverage is included in your KINTO rental. We provide liability insurance, which covers damages up to $30,000 in bodily injury per person, $60,000 in bodily injury in each accident, and $25,000 in property damage in each accident in the event of an at-fault accident. This vehicle insurance does not cover your medical expenses in the event of an accident. To ensure you are covered in this situation, please consult your medical policy and/or personal auto insurance policy.
In instances where you are operating the vehicle illegally (suspended license, under the influence, etc.), in a manner not allowed by these Terms of Service, with deliberate intent on damaging the vehicle, or negligently, you will bear the full cost of damage to cars on the KINTO service as well as any damage to third parties not covered by the vehicle’s insurance policy.
If you are involved in an incident with a vehicle, we will charge you a $1,000 deductible; upon completing the accident investigation and repair, the damage fee of up to $1,000 may apply. Please review the Accident Procedure article for more information.
We understand it can be alarming to walk out to your vehicle and notice it is gone; stay calm and text us immediately at (629) 20-KINTO. Our customer support team will help determine the next steps, which will include contacting the police department and completing all necessary paperwork required. Please document the circumstances surrounding the theft and any suspicious activity you may have observed.
Please be mindful when parking to observe all parking signs and applicable laws. If the vehicle will need towing during your reservation, please text us at (629)20-KINTO immediately. You will be responsible for any costs of returning the car to the KINTO lot.