Community Rules and Important Driver Information

Oct 28, 2019

Community Rules and Important Driver Information

Book your KINTO Share car today by registering at www.kinto-us.com! Your phone is your key, so please make sure to download the KINTO Share app.

If you need any help please text us at (629) 20-KINTO and if it’s an emergency let us know and we’ll have someone call you back right away. If it’s not immediate, email us at info@kinto-us.com. Our customer support team is available 24/7.

Before we get started, please feel free to look through our support@kinto-us.com. Missing parking passes will result in a $50 fee.

Drive Safely

Obey all laws, keep safe distances, and don’t keep your phone in your hand! If you do receive a traffic, toll, or parking citation, you are responsible for paying it promptly. If KINTO Share receives notice of unpaid citations, we will charge your payment card for the ticket and add a $30 processing fee.

No Smoking

Smoking will result in a detailing fee and suspension from the service. This includes vapes! If professional detailing is required to clean the vehicle, you will be charged $100.

Keep it Clean

Leave the car better than you found it. Check the back for items or debris passengers may have left. If you leave the vehicle dirty, you’ll be charged $25. So please make sure that the car is clean before you end your reservation!

If the car is dirty, take a photo before you start your trip and text us/email us about it. If the car is not drivable, text us; we can help!

Fuel the Car

Leave the tank full to avoid any fees. Before your reservation starts, check to make sure that the tank is full. If it’s not, please contact support by texting at (629) 20-KINTO and we’ll charge the previous driver and see what we can do to resolve the situation.

If you don’t have time to refuel, please extend your reservation. If you are unable to extend your reservation, please text us and we will work with you to figure this out.

No Pets Except in Carriers

All pets must be in carriers inside KINTO Share cars with the exception of service animals.

Return the Car in Time

Leave time to fuel up and traffic. Add some buffer time just to be safe. Everyone wants to start their reservations on time so please be mindful of time and don’t be late returning your car!

If you are running late, please text us at (629) 20-KINTO so that we can reschedule any affected drivers. Please be aware that if you return a vehicle late, you will be charged $25/hr for any portion of an hour (max 3 hours).

Canceling Your Reservation

If you want to cancel your reservation, please do so 24 hours prior to your reservation. If you cancel less than 24 hours prior to your reservation, you will be charged lesser of 4 hours or the full reservation fee.

Properly Secure the Car

Properly secure the car prior to ending your reservation. Make sure that the car is locked and the windows are all rolled up. If the vehicle is not properly secure, you will be charged a $50 fee.

No Shows

No shows for reservations will be charged the full reservation fee so please make sure that you are canceling your reservation if you no longer need a car.

Unauthorized Driver

All drivers driving KINTO Share cars must be an authorized driver on KINTO Share. If utilizing the vehicle for rideshare or delivery, you must be a registered user of Uber or one of our approved delivery services. Only the person who made the KINTO Share reservation may drive that car. There will be an unauthorized driver fee of $250 and suspension from our service.

Vehicles Abandoned or Returned to the Wrong Location

If you no longer wish to continue with your reservation, please return the car to its original location and please end the reservation. Please return all cars to the exact location your picked your car up from. If the vehicle is returned to the wrong location or abandoned, you will be charged a $50 fee + all costs related to recovery.

Car Accident Protocol

If you get into an accident, please follow these steps:

  1. Make sure that you’re in a safe place
  2. If they’re are any injuries, please call 911
  3. Text us at (629) 20-KINTO and let us know about the situation and we will give you a call back
  4. If there are any issues at the time of the accident (no insurance, severe damage, intoxicated parties), call the police and request a police report
  5. Take pictures of the other party’s driver’s license, vehicle license plate, vehicle damage (yours & theirs), insurance card, and registration
  6. Get the other party’s phone number, email, and current address
  7. If the car is drivable, please drive it straight back to its home lot
  8. If the car is not drivable, let us know and we will get roadside assistance to assist you

Please note that there is a damage fee that can be up to $1,000.

If you have any questions or concerns in regards to the rules and regulations, please reach out to support at info@kinto-us.com or text support at (629) 20-KINTO.

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